Privacy Policy - Nivaria Ophthalmological Clinic

OUR PRIVACY POLICY AT A GLANCE

About us We are CENTRO OFTALMOQUIRURGICO DE TENERIFE SLP and we process your data as Data Controller. That means we take charge of how we use and protect your personal data.

What do we use your data for? We use the data that you have provided us online or through any other means to answer your queries and suggestions, provide you with the services or supply the requested products, send you the personalized communications to which you have subscribed or that are subject to the contact form.

Why do we have them? We are entitled to process your data for different reasons. By filling out a form or sending an e-mail in which you ask us a question or suggestion, we have a legitimate interest in attending to it.

With whom do we share your data? We will only share the data with those collaborating companies to meet the requests received and provide our services or provide you with the products, banking entities and bodies required by law. In no case do we sell your data to third parties.

What rights do you have? You have the right to access, rectify or delete your personal data. You also have the right to oppose the use of data that you have previously authorized us to use, to carry them and not to be the subject of automated individualized decisions.

In the treatment of your personal data, we apply the following principles to guarantee the greatest protection for you:

Principle of legality, loyalty and transparency: We will always require your consent for the processing of your personal data for one or more specific purposes that we will previously inform you of with absolute transparency.
Data minimization principle: We will only request data that is strictly necessary in relation to the purposes for which we require it. The minimum possible.
Principle of limitation of the conservation period: the data will be kept for no longer than necessary for the purposes of the treatment, depending on the purpose, we will inform you of the corresponding conservation period, in the case of subscriptions, we will periodically review our lists and we will eliminate those records inactive for a considerable time.
Principle of integrity and confidentiality: Your data will be treated in such a way that adequate security of personal data is guaranteed and confidentiality is guaranteed. You should know that we take all necessary precautions to prevent unauthorized access or improper use of our users' data by third parties.

In this privacy policy you will find more detailed information about the use we make of the personal data of our customers, suppliers and users, and in general of all the people who maintain contact with us, regardless of the means they have used to communicate (form online, by phone or by e-mail, in person).

We like to be transparent about what we do with your personal data, so that you understand the implications of the uses we carry out, or the rights you have in relation to your data. For this reason we keep our Privacy Policy, the Legal Notice and the Cookies Policy updated, information that you can consult on this same web page.

If you have any questions or want more information about the privacy policy, you can continue reading the document.

OPHTHALMOSURGICAL CENTER OF TENERIFE SLP, undertakes to comply with the legislation in force at all times regarding the processing of personal data. Through the following privacy policy, CENTRO OFTALMOQUIRURGICO DE TENERIFE SLP, in accordance with the requirements provided for in the RGPD and the LOPDGDD, informs users and the people whose data it processes:

1. WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR DATA?

The person responsible for processing your data is OPHTHALMOSURGICAL CENTER OF TENERIFE SLP:

Identity CENTRO OFTALMOQUIRURGICO DE TENERIFE SLP - B38849477
Address Avenida de los Reyes Católicos, 25 – Bajo, 38005 – Santa Cruz de Tenerife
Contact Us 822027777
Fax 822027760
Website www.clinicanivaria.com
Email protecciondedatos@clinicanivaria.com
Delegate of Data Protection AIXA CORPORE SL

OPHTHALMOSURGICAL CENTER OF TENERIFE SLP informs the user that the data they provide us through browsing our website, the different data collection forms or sending emails, will be processed by CENTRO OFTALMOQUIRURGICO DE TENERIFE SLP and that said treatment is collected in the Registry of Treatment Activities managed by CENTRO OFTALMOQUIRURGICO DE TENERIFE SLP in accordance with the provisions of the RGPD.

2. WHAT IS YOUR PERSONAL DATA USED FOR?

At www.clinicanivaria.com, we process data both from users of our website and from third parties that maintain relationships with us. In order to make it easier for you to know the treatment we carry out of your data, we have differentiated the purpose for which we use the data, the types of data and the basis of legitimacy based on the category of people from whom we process data. Next, we classify the people whose data we process based on the type of relationship they maintain with CENTRO OFTALMOQUIRURGICO DE TENERIFE SLP

1.1. web users

What data do we collect from our website users?

a) Data of users who fill out any of the available forms: The personal data that CENTRO OFTALMOQUIRURGICO DE TENERIFE SLP requests include:
Identification data: name and surname, telephone, postal and electronic address
Data relating to the request – contact form.
b) Data from users who browse our website: Data provided by cookies and Google Analytics.

For what purposes are we going to process your personal data?

When the user accepts our privacy policy, he authorizes us to use the personal data provided for the following treatments:

Send you the information and provide the service you request through the various forms available on our website.
Organize, communicate and celebrate events or the like.
Prepare statistical studies to assess the success of campaigns / ways by which the user has learned about a service provided by CENTRO OFTALMOQUIRURGICO DE TENERIFE SLP. These data are collected for statistical purposes only and are for the internal use of CENTRO OFTALMOQUIRURGICO DE TENERIFE SLP.
Send you commercial communications about offers, activities and promotions of CENTRO OFTALMOQUIRURGICO DE TENERIFE SLP and the sector that may be of interest to you by conventional or electronic means when you have checked the box you wish to receive information.

How do we obtain your data?

We obtain your data through:

The form that the web user fills in for the purpose that is included in it. The form is subject to the acceptance of this privacy policy through the indicated box.
We obtain the browsing data from the different cookies that the user accepts when accessing www.clinicanivaria.com for the first time.

What is the legitimacy for the treatment of your data?

The express consent of the user (article 6.1.a. RGPD) manifested by completing the different forms, checking the box and receiving commercial communications/information on the offers, activities and promotions of CENTRO OFTALMOQUIRURGICO DE TENERIFE SLP and the sector that may be of interest to you is the one that legitimizes the treatment by CENTRO OFTALMOQUIRURGICO DE TENERIFE SLP. The user can revoke the consent given at any time, although if he revokes the consent, it does not affect the data processing carried out prior to its revocation.
The legitimate interest for the elaboration of navigation profiles and detect preferences through the installation of cookies.
The execution of a contract or the adoption of pre-contractual measures when the client makes a request through the different forms available to the user on our website or requests information about the services provided by CENTRO OFTALMOQUIRURGICO DE TENERIFE SLP.

1.2. providers

What data do we collect from our suppliers?

a) Supplier identification data: The personal data that CENTRO OFTALMOQUIRURGICO DE TENERIFE SLP requests includes:

Identification data: name and surname, telephone, postal and electronic address
Employment and professional data
Activities and businesses

How do we obtain your data?

We obtain your data through:

The signing of the contract that binds us, the acceptance of the budget presented, the receipt of invoices from the provider and the signing of the Treatment Manager contract, if applicable, for the service provided.

For what purposes are we going to process your personal data?

Manage the information related to the data of our companies that provide goods and services, as well as their representatives.
Maintenance of the contractual relationship with our suppliers.
Management of payments and collections related to the contracts that bind us.

What is the legitimacy for the treatment of your data?

In the execution of a pre-contract/contract to send you the information and manage the service provided, not being possible to carry it out otherwise.
In the legitimate interest for the management of the data related to the representatives of the suppliers of CENTRO OFTALMOQUIRURGICO DE TENERIFE SLP.

1.3 customers

What data do we collect from our customers?

a) Data of clients who fill out any of the forms available at www.clinicanivaria.com as well as in the physical establishment of CENTRO OFTALMOQUIRURGICO DE TENERIFE SLP

Identification data: name and surname, telephone, postal and electronic address
Data relating to the application

b) Data of our clients obtained through our contracts and budgets

How do we obtain your data?

If you are an online customer, we obtain your data through:

The form that the user fills in to request information and/or budget, order or to perfect the online purchase in our e-commerce. The form is subject to the acceptance of this privacy policy through the indicated box.
We obtain the navigation data from the different cookies that the client accepts when accessing www.clinicanivaria.com for the first time.

If you are a face-to-face customer, we obtain your data through:

The client registration form.
The acceptance of the budget presented.
The signed contract.

For what purposes are we going to process your personal data?

Generate and manage the documentation associated with your requests and purchases.
Provide you with information about offers, products and services related to your purchase.
Process your reservation or purchase online through our platform.

What is the legitimacy for the treatment of your data?

In the execution of a pre-contract/contract to send you the information and do the proper management of the service provided or the product supplied, not being possible to carry it out otherwise.

In the user's consent for the sending of the newsletter and commercial communications of the offers, activities and promotions of CENTRO OFTALMOQUIRURGICO DE TENERIFE SLP and the sector that may be of interest and the management of our blog. The user can revoke the consent given at any time.

In the legitimate interest for sending information about exclusive promotions, latest news and personalized information adapted to the profile of the interested party and for sending satisfaction surveys about the products or services purchased.

1.4. Job seekers and candidates.

What data do we collect from applicants?

a) Data of the candidates requested in the 'work with us' form by CENTRO OFTALMOQUIRURGICO DE TENERIFE SLP:

Identification data: name and surname, telephone, postal and electronic address
Academic and labor data
Data that the candidate himself includes as attached documents

How do we obtain your data?

We obtain your data through:

The delivery of a CV in our facilities or the completion of the 'Work with us' form on our website.

For what purposes are we going to process your personal data?

The personal data that the candidates provide us with is used only for the selection processes that are open or will be carried out in the event that the data provided is for our employment exchange.

What is the legitimacy for the treatment of your data?

In the user's consent through the incorporation of their data and their curriculum on the website of CENTRO OFTALMOQUIRURGICO DE TENERIFE SLP to participate in the selection processes that are active as well as in future processes that may be carried out as long as they do not oppose to the processing of your data.

1.5. Social Network Contacts

What data do we collect?

a) Identification data on the Social Network: CENTRO OFTALMOQUIRURGICO DE TENERIFE SLP will not request data beyond what you have included in your user profile.

For what purposes are we going to process your personal data?

Answer and manage your queries, requests or requests.
Engage with you while you are part of our community of followers.

What is the legitimacy for the treatment of your data?

In the execution of a pre-contract/contract that links you to the corresponding social network and in accordance with its privacy policies:

Facebook http://www.facebook.com/policy.php?ref=pf
Instagram https://help.instagram.com/155833707900388
YouTube https://policies.google.com/privacy?hl=es&gl=es

www.clinicanivaria.com will try at all times to establish adequate mechanisms to obtain the consent of the User for the installation of cookies that require it. When a user accesses our website, a pop-up appears informing of the existence of cookies and that if he continues browsing our page, he gives his consent for the installation of cookies. The acceptance of the installation of cookies entails the acceptance of the conservation of the IP address in the records of www.clinicanivaria.com, together with the date of acceptance, for a period of one year, in order to demonstrate the consent given. . You can obtain more information in our "Cookies Policy".

3. HOW LONG DO WE KEEP YOUR DATA?

1.6. web users

Those data that are processed based on the consent of the web user will be kept as long as they are relevant for the purpose for which they were collected and the consent is not revoked.

Those data that are treated based on legitimate interest, the conservation time will be linked to the one that motivated the collection of the data, always ensuring the adequate guarantees and respect for the rights and freedoms of the interested parties.

Those data that are treated based on the execution of a contract or the adoption of pre-contractual measures, the conservation period will be that in which the contractual relationship remains in force as well as the subsequent time that by legal obligation must be conserved.

The IP address obtained through the cookies will have a shelf life of one year, in order to demonstrate the user's consent.

Regarding the term of conservation of cookies, you can obtain more information on our website in the section "Cookies policy"

1.7. providers

Those data that are treated based on a contract, as well as if part of the treatment is legitimized in a legal obligation, the data will be kept during the time in which the contractual relationship is in force. The time of conservation of the data once this is finished, or in the event that the treatment is linked to a legal obligation, will be the one that is legally foreseen, not being able to revoke the treatment of the data by the interested party except in the blocking provisions of the same provided by law.

1.8 customers

Those data that are processed based on the client's consent will be kept as long as they are relevant for the purpose for which they were collected and the consent is not revoked.

Those data that are treated based on a contract, as well as if part of the treatment is legitimized in a legal obligation, the data will be kept during the time in which the contractual relationship is in force. The time of conservation of the data once this is finished, in the event that the treatment is linked to a legal obligation, will be the one that is foreseen, not being able to revoke the treatment of the data by the interested party except in the blocking provisions of the data. the same provided by law.

1.9. Social Network Contacts

The data processed from the contacts of Social Networks will be maintained as long as the user and CENTRO OFTALMOQUIRURGICO DE TENERIFE SLP maintain a relationship in the social network. As we do not depend directly on CENTRO OFTALMOQUIRURGICO DE TENERIFE SLP, we can only consult or delete your data in a restricted manner for data processing. We will treat your data for as long as the user of the social network is linked to CENTRO OFTALMOQUIRURGICO DE TENERIFE SLP as 'friends', clicks 'like', 'follow' or similar buttons.

To proceed with the rectification of your data, restriction of the information or of those publications that you share, CENTRO OFTALMOQUIRURGICO DE TENERIFE SLP will not be responsible for making said rectifications, but it must be done by the user of the Social Network by configuring your profile in accordance with the privacy policy of the Social Network itself.

Regardless of the legitimacy that protected the data collection, it may be processed for scientific, historical or statistical research purposes, always implementing the appropriate guarantees and respecting the rights and freedoms of the interested parties.

4. ADDITIONAL INFORMATION ON DATA PROCESSING

Only those over 14 years of age can provide data through our website and e-mail. If you are under this age, you must have the consent of your parents or legal guardians.

The User guarantees the authenticity and timeliness of all data communicated to CENTRO OFTALMOQUIRURGICO DE TENERIFE SLP and declares that they are over 14 years of age, and will be solely responsible for any false or inaccurate statements made.

In the case of making a reservation of a service or online purchase, the interested party must be over 18 years of age, the age legally established in the civil code to acquire the age of majority and capacity to act.

The personal data processed by CENTRO OFTALMOQUIRURGICO DE TENERIFE SLP may be mandatory or voluntary. Through the web forms, data from special categories will not be requested to guarantee your privacy. In the event that to provide a service it is necessary to collect data from special categories, they will be requested by another means. The data that will be requested in the forms are:

a) Identification data: name and surnames, telephone, postal and electronic address.
b) Data relating to the request.
c) Data of users who want to receive information, commercial communications and information.

The voluntary information is that which the user is not obliged to provide to contact us.

The fields marked with an asterisk (*) or with the word (required) in our forms are mandatory, the refusal to supply them will make it impossible to provide the service or meet your request.

In the event that you provide us with data from third parties, you state that you have their consent and you agree to transfer the information that we provide in this clause, exempting CENTRO OFTALMOQUIRURGICO DE TENERIFE SLP from any type of obligation. However, CENTRO OFTALMOQUIRURGICO DE TENERIFE SLP may carry out verifications to verify that the third party has been informed, adopting the diligence measures established in the data protection regulations.

5. TO WHICH RECIPIENTS WILL YOUR DATA BE COMMUNICATED?

No data will be transferred to third parties except due to legal obligation or in the case that is necessary to meet your request.

Among the recipients to whom your data may be communicated are:

Administrations and Public Bodies when required by tax, labor, Social Security or any other applicable regulations. Companies in charge of data processing (fraud detection and prevention providers, technological services, customer service, advertising and marketing services, and, in general, third-party providers that are necessary for the provision of the services offered by CENTRO OFTALMOQUIRURGICO DE TENERIFE SLP as providers of courier and transport services, etc…

6. ARE THERE INTERNATIONAL DATA TRANSFERS?

www.clinicanivaria.com is hosted in Spain, a country that is in the European Union, in the territory of the European Economic Area, or that complies with the guidelines established in articles 46 and 47 of the RGPD, therefore, no transfers will be given international data provided by users on the web.

Our website only accesses user data using the following ways:

Through the contact forms available to the user on the web.
Through the cookies that the user has previously accepted.
International data transfers may also occur at the headquarters of the previous assignments/communications for which CENTRO OFTALMOQUIRURGICO DE TENERIFE SLP will use the tools provided in article 46 and 49 of the RGPD as a guarantee of those transfers made to countries that do not have a decision adequacy of the European Commission.

In any case, the third parties with whom certain personal data is shared will have previously accredited the adoption of adequate technical and organizational measures for the correct protection of these and will be carried out only with third countries when there is a binding legal instrument in accordance with Articles 46 and following of the RGPD. With the acceptance of this privacy policy, it is accepted that an international transfer of data may occur in accordance with the indicated guarantees.

In the event that the requirements established in the RGPD are not met, the interested party may grant their consent to the international transfer or execute a contract in the interest of the interested party. Otherwise, an authorization must be requested from the Control Authority.

Likewise, we inform you that some services provided by and for CENTRO OFTALMOQUIRURGICO DE TENERIFE SLP may involve the transfer of personal data to a third country outside the EU, in "cloud" services offered by some of the main international providers (for example, Google,Microsoft). In these services, the aforementioned compliance will be confirmed.

CENTRO OFTALMOQUIRURGICO DE TENERIFE SLP does not under any circumstances sell user data to third parties.

7. WHAT RIGHTS DO YOU HAVE AND HOW CAN YOU EXERCISE THEM?

The user can exercise the following rights before CENTRO OFTALMOQUIRURGICO DE TENERIFE SLP:

a) Access your personal data
b) Rectify them when they are inaccurate or incomplete
c) Request the deletion or cancellation of the data when, among other reasons, they are no longer necessary for the purposes for which they were collected.
d) Oppose their treatment
e) Request the limitation of the processing of your data when any of the conditions provided for in the regulations are met.
f) Request the portability of your data in the cases provided for in the regulations
g) Prevent being the subject of automated decisions
h) Revoke the consents granted

The user, to exercise their rights, must send a letter indicating the right they wish to exercise and attach a document proving their identity and postal or electronic address for notification purposes. This request can be made either by post to: CENTRO OFTALMOQUIRURGICO DE TENERIFE SLP Avenida de los Reyes Católicos, 25 – Bajo, 38005 – Santa Cruz de Tenerife, or to the following e-mail address: protecciondedatos@clinicanivaria.com.

The interested party is informed that CENTRO OFTALMOQUIRURGICO DE TENERIFE SLP has appointed a Data Protection Delegate to whom they may raise any issue relating to the processing of their personal data. The interested party may contact the Data Protection Delegate by sending the following email to protecciondedatos@clinicanivaria.com or at the following postal address: Avenida de los Reyes Católicos, 25 – Bajo, 38005 – Santa Cruz de Tenerife.

CENTRO OFTALMOQUIRURGICO DE TENERIFE SLP must answer the request for the exercise of rights within a period of one month from receipt of the request. This period may be extended for another two months if necessary, taking into account the complexity and number of requests. We will inform you of any extension within one month of receipt of the request indicating the reasons for the delay.

Likewise, the interested parties have the right to claim before the competent Control Authority (Spanish Agency for Data Protection) when they consider that CENTRO OFTALMOQUIRURGICO DE TENERIFE SLP has violated the rights that the data protection regulations recognize in www.aepd.es

8. IS MY DATA SECURE?

CENTRO OFTALMOQUIRURGICO DE TENERIFE SLP has a current contract with the Hosting company OVH SAS for hosting its website. It is a European company and has the latest systems in security measures. It is a company located in Spain and has security measures, both technical and organizational, appropriate for the correct protection of data and the international transfer is carried out because there is a binding legal instrument in accordance with articles 46 and following of the RGPD.

In any case, CENTRO OFTALMOQUIRURGICO DE TENERIFE SLP guarantees the adoption of the appropriate measures to ensure the confidential treatment of your data, taking into account their confidential nature and undertakes that said data remain secret, treating it with the utmost confidentiality, and declares have implemented in its information system, the security policies corresponding to the type of data handled in accordance with the provisions of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016 regarding the protection of people regarding the processing of personal data and the free circulation of these data (RGPD).

All data provided through our platform is collected using a secure protocol. Our website has an SSL certificate that allows an encrypted connection to be established when a user visits our website and exchanges information with us.

9. LINKS TO OTHER WEBSITES

If you choose to leave our website through links to other websites not belonging to our entity, CENTRO OFTALMOQUIRURGICO DE TENERIFE SLP will not be responsible for the privacy policies of said websites or the cookies that they may store on your computer of the user.

10. WELCOME CLAUSE/ DISCLAIMER. WHATSAPP BUSINESS

BASIC DATA PROTECTION INFORMATION. When you contact us through this means, we inform you that the party responsible for the processing of your data is: CENTRO OFTALMOQUIRURGICO DE TENERIFE SLP, with CIF B38849477 and that the data you provide us will be used to send information and respond to your requests and maintain the relationship with our clients and suppliers and interested parties, although we appreciate it if you send any matter related to the processing of personal data in document or photograph format, if it occurs, to protecciondedatos@clinicanivaria.com, a means through which you may request additional and detailed information on data protection.

Date: 09 April 2024

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